We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.

For any quality issues, please provide clear photos of the products on a flat, well-lit surface and include them in your email to us at:

shop@chakuza.de

This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details.

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you.

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement or resolution depending on the situation.

After you’ve received your order, you have 30 days to address any quality issues.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable.

Once you have completed your checkout for donations or tips, we cannot cancel or refund them.

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your Billing page.

Please note that cancellations will take effect after your current membership subscription period ends.

There is no refund or cancellation for the current membership period.

Damaged / Quality Issues

For the fastest resolution, please include:

• A photograph demonstrating the quality issue or damaged area

• Your order number

The best photos are taken on a flat surface with the tag and the error clearly visible.

Please email us with these details at:

shop@chakuza.de

Refund Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges except for orders with quality issues.

Orders are non-refundable unless:

• the item has a verified quality defect

• you provide photographic evidence of the issue

PayPal

Refunds will appear in your PayPal account within 24 business hours after processing.

Credit Card

Refunds processed via credit or debit card may take 7–10 business days to appear in your bank account depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable once the checkout payment has been completed.

Membership Subscriptions Refund Policy

Membership subscriptions are non-refundable.

You can cancel your membership at any time, but the cancellation will take effect at the end of the current subscription period.

Locked Messages Refund Policy

Locked messages are non-refundable.

Once payment is completed, we cannot cancel or refund the purchase.

If you have problems accessing the locked message after payment, please contact us at:

shop@chakuza.de

We will be happy to troubleshoot the issue and help find a solution.

Accepted Payment Methods

We accept the following payment methods:

• Credit / Debit Cards

• PayPal

• Google Pay

• Apple Pay

Depending on your location we may also accept:

• Klarna

• AfterPay

• other local payment methods

International Orders

Will I have to pay additional taxes if I’m located outside of the US?

International orders may be subject to import taxes, customs duties, and other fees depending on your country.

These charges vary by country and cannot be calculated in advance.

For more information please contact your local customs office.

If customs charges apply to your shipment, the customer is responsible for paying these fees.